Cebu Pacific’s Mark Rotanel is a hot topic on social media after blocking a sick 12-year-old passenger to board a flight to Vietnam.
It was reported that Mark Rotanel, a Cebu Pacific manager manning the counter at the Ninoy Aquino International Airport, prevented a sick 12-year-old passenger from boarding a flight to Vietnam on Saturday, March 15, 2014.
Rotanel blocked the mother and her child who is suffering from a congenital deformity to board due to a defective passport. The said passengers are seeking medical cure and the kid is schedule for an operation. The report also claimed that Ronatel shouted at the passengers.
Richell de Guzman, a relative of the passengers posted a complaint “Cebu Pacific, Have a Heart” on Facebook, which has gone viral, have reached the Cebu Pacific management.
On March 17, Cebu Pacific released their statement regarding the incident happened in airport with manager Mark Rotanel.
Cebu Pacific had rebooked the passengers for business class seats in another flight to Vietnam the day after the incident.
What can you say about the initial attitude of Mark Rotanel? Write comments down below!
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